Customer Sales Representative

Deadline: Sep 24, 2026
Course Start: Oct 05, 2026

Servicing Availability:

Monday - Friday | 4-hour class
9:00 a.m. - 1:00 p.m. ET
6:00 p.m - 10:00 p.m. ET

Pay Range: $10.50 per hour

Elite Care Staffing supports multiple clients simultaneously, ensuring a seamless application process regardless of the program you apply for. We strive to deliver consistent opportunities and a streamlined experience for all candidates.

As a Customer Sales Representative, you will assist guests with selecting and booking cruise vacations while providing exceptional customer service throughout the sales process. This role focuses on understanding each guest’s travel needs, recommending the best cruise options, answering questions, and converting inquiries into confirmed bookings.

Key Responsibilities:
Assist customers with cruise reservations, vacation packages, and travel options.

Identify customer needs and recommend appropriate cruise itineraries, accommodations, and onboard options.

Handle inbound customer inquiries through phone and other communication channels.

Provide accurate information regarding pricing, promotions, availability, sailing dates, and cruise policies.

Build rapport with customers while delivering a positive and personalized sales experience.

Meet individual and team sales, booking, and customer service goals.

Process reservations and customer information accurately and efficiently.

Resolve customer questions and concerns professionally.

Follow company policies, procedures, and quality standards.

Maintain accurate records of customer interactions and bookings.

Identify opportunities to upsell additional products, services, upgrades, and travel options.

Protect customer information and maintain confidentiality.

Qualifications:
High school diploma or equivalent preferred.
Customer service, sales, travel, hospitality, or call center experience preferred.
Strong verbal and written communication skills.
Comfortable working in a goal-oriented sales environment.
Ability to multitask and navigate computer systems while assisting customers.
Strong problem-solving and interpersonal skills.
Professional, friendly, and customer-focused attitude.
Ability to work flexible schedules, including evenings, weekends, and holidays when required.
Ideal Candidate

The ideal candidate is personable, motivated, sales-driven, and passionate about helping customers create memorable vacation experiences. You should be comfortable building relationships, identifying customer needs, and confidently guiding customers toward the right cruise experience.