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Specialty Services
Remote 1099 Contract
Remote, OR 97458, USA
Deadline: Sep 10, 2026
Only 1 Days Left!
Course Start: Sep 28, 2026
Pay Range: $11.50/per hour
Barnes & Noble is a leading retailer of books, digital media, educational products, and specialty merchandise, serving customers through its nationwide bookstore network and online platforms.
As a Specialty Services Customer Support Representative, you will assist customers with complex orders, memberships, online purchases, and service-related inquiries. You’ll research customer concerns, provide accurate solutions, and deliver exceptional support across retail, e-commerce, marketplace, and specialty service environments.
Key Responsibilities:
Handle inbound customer service inquiries.
Assist with orders, purchases, memberships, and account-related questions.
Research complex customer concerns and identify appropriate solutions.
Provide accurate information regarding products, orders, policies, and services.
Assist customers with online and marketplace-related issues.
Troubleshoot order, delivery, payment, and account concerns.
Process customer requests and updates accurately.
Document customer interactions and maintain detailed records.
Escalate complex issues when additional assistance is required.
Protect customer account and payment information.
Maintain a professional and positive customer experience.
Meet established quality, productivity, and customer service standards.
Qualifications
Previous customer service, retail, e-commerce, or call center experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and active listening abilities.
Comfortable navigating multiple computer systems.
Strong attention to detail and organization.
Ability to handle complex customer inquiries professionally.
Dependable, patient, and customer-focused.
Ability to work effectively in a fast-paced support environment.
We are currently ONLY serving these states :Alabama, Kentucky, North Dakota, Alaska, Louisiana, Ohio, Arizona, Maine, Oklahoma, Arkansas, Michigan, Rhode Island, Delaware, Mississippi, South Carolina, Florida, Missouri, South Dakota, Georgia, Montana, Tennessee, Hawaii, Nebraska, Texas, Idaho, Nevada, Utah, Indiana, New Hampshire, Virginia, Iowa, New Mexico, West Virginia, Kansas, North Carolina, Wyoming.
Please note again: We are ONLY serving these states.
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS. A PC SCAN MUST ALSO BE COMPLETED EACH DAY TO ACCESS THE CLASS.
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).
System and Equipment Policy
The System and Equipment Policy ensures compatibility and performance for success. This includes:
Personal Computer (PC) Requirements and Scan
Accessories, Software, and Internet/Phone Service Providers
Arise® Secure Desktop / Secure Remote Worker (ASD / SRW)
Arise Virtual Gateway
System and Equipment Purchase Suggestions
Additional Client Program Technology Requirements
Hard Drive Space:
40 GB of available space
60 GB of total space
Memory:
12 GB of RAM
Operating System:
Windows 10 or 11
Internet Connection and Speed:
Hard-wired connection (No wireless):
Minimum 30 Mbps download
Minimum 10 Mbps upload
Maximum Latency Threshold: 50 ms
Monitor Recommendation:
1920 x 1080 (Full HD or 1080p)
Dual Monitors:
Required
USB 3.0 Port:
Required for use with USB headsets
Elite Care Staffing supports a variety of clients. As an independent contractor, you will have the opportunity to provide customer service (handling inbound phone calls, responding to chat messages, and managing emails) for leading Fortune 500 companies.
Your primary role will involve interacting with customers through inbound phone calls, with the possibility of additional responsibilities such as chat and email support, assisting them with their needs efficiently and professionally.
Our Mission
At Elite Care Staffing, we empower professionals to thrive by providing the tools, flexibility, and opportunities needed for success. We’re committed to helping contractors build fulfilling careers, achieve financial independence, and maintain a healthy work-life balance.
What Sets Us Apart
Flexibility: Create your own schedule and choose projects that match your skills and interests.
Independence: Work autonomously and take control of your career as a 1099 contractor.
Opportunity: Access a wide range of opportunities across industries to grow and challenge yourself.
Support: Receive personalized guidance, resources, and ongoing support to help you succeed.
Join Us Today
Ready to take your career further? Join Elite Care Staffing and experience the freedom and success of independent contracting. Let’s redefine the future of work together!