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Inbound Customer Service Representative (Universal Fraud)
Remote 1099 Contract
Remote, OR 97458, USA
Deadline: Oct 13, 2026
Course Start: Nov 02, 2026
Pay Range: $14.50/ per hour
As an Inbound Customer Service Representative with Fiserv, you will assist customers with questions and concerns related to financial services, payment transactions, and account-related needs. You’ll provide accurate information, troubleshoot issues, and deliver professional support while maintaining the security and confidentiality of customer information.
Key Responsibilities
Handle inbound customer calls and service inquiries.
Assist customers with account, payment, and transaction-related questions.
Research customer concerns and provide accurate resolutions.
Explain products, services, processes, and applicable policies.
Verify customer information and follow required security procedures.
Troubleshoot payment and account issues while providing clear next steps.
Document customer interactions and update account information accurately.
Escalate complex or unresolved issues to the appropriate department.
Maintain a professional and positive customer experience.
Protect sensitive financial and personal information.
Meet established customer service, quality, and productivity standards.
Follow company procedures, compliance requirements, and security guidelines.
Qualifications
High school diploma or equivalent preferred.
Previous customer service, call center, banking, financial services, or payments experience preferred.
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Comfortable navigating multiple computer systems while assisting customers.
Strong attention to detail and accuracy.
Ability to handle sensitive financial information professionally.
Reliable, patient, and customer-focused approach.
Ability to work effectively in a fast-paced environment.
The ideal candidate is a dependable and professional customer service representative who enjoys helping people resolve issues. You should be comfortable handling financial and payment-related inquiries, protecting confidential information, and providing accurate solutions while maintaining a positive customer experience.
We are currently ONLY serving these states :Alabama, Kentucky, North Dakota, Alaska, Louisiana, Ohio, Arizona, Maine, Oklahoma, Arkansas, Michigan, Rhode Island, Delaware, Mississippi, South Carolina, Florida, Missouri, South Dakota, Georgia, Montana, Tennessee, Hawaii, Nebraska, Texas, Idaho, Nevada, Utah, Indiana, New Hampshire, Virginia, Iowa, New Mexico, West Virginia, Kansas, North Carolina, Wyoming.
Please note again: We are ONLY serving these states.
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS. A PC SCAN MUST ALSO BE COMPLETED EACH DAY TO ACCESS THE CLASS.
MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).
System and Equipment Policy
The System and Equipment Policy ensures compatibility and performance for success. This includes:
Personal Computer (PC) Requirements and Scan
Accessories, Software, and Internet/Phone Service Providers
Arise® Secure Desktop / Secure Remote Worker (ASD / SRW)
Arise Virtual Gateway
System and Equipment Purchase Suggestions
Additional Client Program Technology Requirements
Hard Drive Space:
40 GB of available space
60 GB of total space
Memory:
12 GB of RAM
Operating System:
Windows 10 or 11
Internet Connection and Speed:
Hard-wired connection (No wireless):
Minimum 30 Mbps download
Minimum 10 Mbps upload
Maximum Latency Threshold: 50 ms
Monitor Recommendation:
1920 x 1080 (Full HD or 1080p)
Dual Monitors:
Required
USB 3.0 Port:
Required for use with USB headsets
Elite Care Staffing supports a variety of clients. As an independent contractor, you will have the opportunity to provide customer service (handling inbound phone calls, responding to chat messages, and managing emails) for leading Fortune 500 companies.
Your primary role will involve interacting with customers through inbound phone calls, with the possibility of additional responsibilities such as chat and email support, assisting them with their needs efficiently and professionally.
Our Mission
At Elite Care Staffing, we empower professionals to thrive by providing the tools, flexibility, and opportunities needed for success. We’re committed to helping contractors build fulfilling careers, achieve financial independence, and maintain a healthy work-life balance.
What Sets Us Apart
Flexibility: Create your own schedule and choose projects that match your skills and interests.
Independence: Work autonomously and take control of your career as a 1099 contractor.
Opportunity: Access a wide range of opportunities across industries to grow and challenge yourself.
Support: Receive personalized guidance, resources, and ongoing support to help you succeed.
Join Us Today
Ready to take your career further? Join Elite Care Staffing and experience the freedom and success of independent contracting. Let’s redefine the future of work together!